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Updated GOG Refund Policy (can get a full return unconditionally up to 30 days after purchase)


Pikachu

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https://www.gog.com/news/gogs_updated_refund_policy_has_your_back_even_more

 

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Everyone at GOG believes in a 'gamers-first’ approach. It means that every part of our store is designed with gamers in mind and your purchase safety and satisfaction come first for us. The latest update to our voluntary Refund Policy adds another piece to this customer-friendly experience. And it all sums up in one sentence: starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it.


It’s important for us to say that this update is possible thanks to your respect for all the time and hard work put into creating the games you buy on GOG.COM and playing by the rules. We're grateful for that and encourage you to continue to do so.


For more details on how the change works, please check this FAQ article.

 

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We're monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games. We may refuse refunds in such individual cases. We'd also let you know about any future adjustments in the voluntary Refund Policy in advance.

 

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We trust that you're making informed purchasing decisions and will use this updated voluntary Refund Policy only if something doesn't work as you expected.
This is why there are no limits but instead, we reserve the right to refuse refunds in individual cases.
Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead. Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.

 

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I feel like if you're going to try and game the system, wouldn't you just pirate the game in the first place? Not to mention, GOG can see how much time you've played a game. I'm sure they would be highly suspect if your playtime was around the length of a game, and you still asked for a refund.

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