CastletonSnob Posted February 14, 2022 Share Posted February 14, 2022 Yesterday, my computer froze while I was trying to watch a YouTube video. I had to turn the monitor on and off, then go to a different window to get my screen to unfreeze again. This happened a couple of weeks ago, too. How do I fix this? Quote Link to comment Share on other sites More sharing options...
AlwaysDyingX Posted February 14, 2022 Share Posted February 14, 2022 OS ? PC specs? Did you enable cookies? Quote Link to comment Share on other sites More sharing options...
CastletonSnob Posted February 14, 2022 Author Share Posted February 14, 2022 38 minutes ago, BasemntDweller2 said: OS ? PC specs? Did you enable cookies? I use Windows 10. I could still move the mouse, I just couldn't click on anything until I turned the monitor on and off. Someone suggested I look at Event Viewer, I looked at Event Viewer, and I don't see anything out of the ordinary. Someone on another site said that it sounded like a GPU problem, but I looked at DirectX Diagnostic Tool, and it said "No problems found", and I looked at Performance on Task Manager, and my GPU seems to be running fine. Quote Link to comment Share on other sites More sharing options...
AlwaysDyingX Posted February 14, 2022 Share Posted February 14, 2022 what gpu do you have and what cpu? Quote Link to comment Share on other sites More sharing options...
Mr.Vic20 Posted February 14, 2022 Share Posted February 14, 2022 14 minutes ago, CastletonSnob said: I use Windows 10. I could still move the mouse, I just couldn't click on anything until I turned the monitor on and off. Someone suggested I look at Event Viewer, I looked at Event Viewer, and I don't see anything out of the ordinary. Someone on another site said that it sounded like a GPU problem, but I looked at DirectX Diagnostic Tool, and it said "No problems found", and I looked at Performance on Task Manager, and my GPU seems to be running fine. That does not sound like a GPU issue, to me it sounds like a codec, browser extension, or some other software issue. I'm also not sure how turning a monitor off and one might intersect with the issue. Quote Link to comment Share on other sites More sharing options...
Keyser_Soze Posted February 14, 2022 Share Posted February 14, 2022 Have you tried smacking it really hard? Quote Link to comment Share on other sites More sharing options...
Nokra Posted February 15, 2022 Share Posted February 15, 2022 Yeah this sounds like a software/driver issue of some kind. What's do you see installed in the Device Manager (Windows Key + X, then 'M') under "Display Adapters"? And if you right click the item under Display Adapter and select Properties and go to the Driver tab, what do you see? Have you recently installed any new software? Does it behave this way anywhere else or only in YouTube? Does it matter which browser you're using or does it always freeze no matter what? Are you still hearing audio but just getting no video? Quote Link to comment Share on other sites More sharing options...
CastletonSnob Posted February 15, 2022 Author Share Posted February 15, 2022 4 hours ago, Nokra said: Yeah this sounds like a software/driver issue of some kind. What's do you see installed in the Device Manager (Windows Key + X, then 'M') under "Display Adapters"? And if you right click the item under Display Adapter and select Properties and go to the Driver tab, what do you see? Have you recently installed any new software? Does it behave this way anywhere else or only in YouTube? Does it matter which browser you're using or does it always freeze no matter what? Are you still hearing audio but just getting no video? It only happens in YouTube. I always use Chrome, so I don't know if it happens on other browsers. I still hear audio, the video just isn't moving. Quote Link to comment Share on other sites More sharing options...
Nokra Posted February 17, 2022 Share Posted February 17, 2022 On 2/15/2022 at 3:18 AM, CastletonSnob said: It only happens in YouTube. I always use Chrome, so I don't know if it happens on other browsers. I still hear audio, the video just isn't moving. Have you tried updating your drivers? What extensions do you have installed in Chrome? Quote Link to comment Share on other sites More sharing options...
CastletonSnob Posted February 26, 2022 Author Share Posted February 26, 2022 On a possibly related issue, sometimes not all of the images or thumbnails on a page load, and I have to refresh. Quote Link to comment Share on other sites More sharing options...
CastletonSnob Posted February 28, 2022 Author Share Posted February 28, 2022 Just a minute ago, I couldn't click on any tabs in the window I had open or scroll my mouse, so I went into the other window, and I was able to click on tabs. I uninstalled and reinstalled Chrome. Maybe that'll fix the problem. I used Device Manager to check for updates, and everything is fine. I also updated Windows. I guess it's not a driver problem. Quote Link to comment Share on other sites More sharing options...
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